Cookie Policy of Jigsaw Bag-in-Box Ltd

Information we collect:
We use 1and1.co.uk Analytics to analyse site usage, how our users arrive at our site, what they do on the site, what browser they are using and on what operating system etc. However, this analytics data, collected via a JavaScript tag in the pages of our site, is not tied to personally identifiable information. Jigsaw bag-in-box does not apply any script itself.

We do not use Web Beacons or External Web Services on this website and employ no Email tracking services on our emails. We retain the email addresses and phone numbers of past and prospective customers for communication/ refund/ query information only. We do not sell or rent any personally identifiable information about you to any third party. We do not compile lists of emails for any other company or person and if we send you any promotional information by email you will always have the opportunity to have your address deleted from our list.

PayPal shopping cart cookies

The Jigsaw Bag-in-box website uses an integrated PayPal shopping cart. This means that purchasing from our site will request a PayPal cookie(s) to be used for your session. The cookie(s) allows you to build a shopping basket with products then passes this information to PayPal when you are ready to checkout. The cookie(s) is required for you to make a purchase from us on the website; however the cookie(s) and its content are owned and controlled by PayPal. The use of the cookie(s) does not require visitors consent as it’s needed for the site to offer transactional purchases.

We do not have access to the data stored and collected via the cookies which simply allow transactions and we will receive a confirmation from PayPal upon a successful purchase from our site. Placing an order with us will trigger PayPal to supply us with your standard contact details including your address and phone number registered with PayPal. We would not receive any information around your payment details, PayPal login details or any other data outside of your standard contact details. More details of PayPal privacy below.

Privacy Policy of Jigsaw Bag-in-Box Ltd

Here at Jigsaw Bag in Box Ltd we take your privacy seriously and we are committed to ensuring that your privacy is protected.

Jigsaw Bag in Box Ltd will only use the following information to administer your account and to provide the products and services you have requested from us:
• Name & Job title
• Company name if applicable
• Contact information, including address and delivery address if different, telephone & mobile numbers and email address
• This information is also used for Invoices, Sales Receipts and internal records.
• We have no intention of sharing data with third-parties for marketing or any other purposes, unless legally obliged to.
• If you believe that any information we hold about you or your company is incorrect please write to: Jigsaw Bag in Box Ltd, Unit 13, Suprema Estate, Edington, Somerset TA7 9LE or email us at sales@baginboxonline.co.uk. We will amend your information promptly.

You may request details of your personal information we hold about you under the Data Protection Act 1998. Please send your request to: Jigsaw Bag in Box Ltd, Unit 13, Suprema Estate, Edington, Somerset TA7 9LE. A small fee of £10 is payable before the information is sent.

Or within General Data Protection Regulations an individual has a right to access the Personal Data we hold on them which is usually referred to as Subject Access. You may make a request for the personal data we hold on you either verbally or in writing to the addresses above. We will respond to your request within one month of the request and will not charge a fee unless there are exceptional circumstances such as numerous requests from the same individual.

Jigsaw Bag-in-Box Ltd does not and, will not in the future, store the financial details (credit or debit card numbers) of any of its customers. We do not, and will not, share any financial information with any third party.

Jigsaw Bag-in-Box does not have an internet merchant account and customers who buy online from our shop enter their financial details into a secure server operated by PayPal (Europe) who operate as our merchant account. Customers are not sharing financial details with Jigsaw Bag-in-Box. For a comprehensive account of the privacy policy for PayPal (Europe) please click here.

• Last updated 14th May 2018

Delivery Policy of Jigsaw Bag-in-Box Ltd

Jigsaw Bag-in-Box endeavors to process all online orders within two working days of the order being made and our couriers offer a 72 hours. If the product you require is out of stock we will contact you within two working days either by email or telephone and advise you when your goods will be delivered. Jigsaw Bag-in-Box shuts down for two fortnightly holidays per year and the shop is taken offline.

Return, Refund and Cancellation Policies of Jigsaw Bag-in-Box Ltd

If any goods that arrive damaged (please follow instructions below) they can be returned and will be replaced at the cost of Jigsaw Bag-in-Box or the funds credited to the customers payment card. In the event of customers wishing to change their order after they have received goods they can do this but they may be asked to pay the carriage costs of the return and the replacement. Requests to change orders should be made within seven working days of the original delivery. If customers find that they no longer require goods that have been ordered they can ring Jigsaw Bag-in-Box (01278 722136) and if the order has not been dispatched they can received an immediate credit to their payment card. If the order has already been processed they goods can be returned for a refund but the customer may be asked to pay carriage costs.

On Delivery

When you receive your delivery from Jigsaw Bag-in-Box please check that goods are not damaged:

Cases of goods becoming damaged in transit are rare but please check the packing box or boxes carefully on delivery. If there appears to be any superficially damage (i.e. dented or squashed packing box) please accept the goods but sign as ‘damaged on delivery’.

Please then check your goods inside the packing boxes carefully and within 48 hours of delivery. If you think any of your delivery is damaged please email or phone Jigsaw Bag-in-Box as soon as possible.

If the goods appear heavily damaged on arrival (i.e. bag-in-box packaging damaged or equipment broken) please refuse delivery and sign as ‘unacceptable delivery’. Please also contact Jigsaw Bag-in-Box on the day of delivery if possible or as soon as possible afterwards.

Don't let the courier rush you to sign his delivery docket and make sure you check ALL sides of EACH parcel (couriers have been known to attempt cover-up/hide damaged packages) before you sign.

It is YOUR responsibility that the product packaging is checked thoroughly on each parcel as it is YOU who paid for it and not the courier, so please take your time when checking.

After Delivery

The product MUST be opened and inspected within 48hrs of signing the courier’s consignment note and any damage or fault reported to Jigsaw Bag-in-Box. Failure to check the product within 48hrs after receipt will result in a refusal of replacement goods. This is for insurance purposes and your own benefit. So please do NOT store the product for two days or longer after delivery and inspect the product immediately.